Please read these Terms & Conditions carefully before registering an account or using any service offered by galaqq. By accessing the platform you agree to be bound by all provisions set out below.
Important Notice: These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and galaqq ("Company", "we", "us", "our"). Access to or use of the galaqq platform constitutes your unconditional acceptance of this Agreement in its entirety. If you do not agree, you must immediately cease using the platform.
For the purposes of this Agreement, the following terms carry the meanings assigned below:
You must be at least 21 years of age to register an Account and participate in any gaming activity on the Platform. galaqq reserves the right to request proof of age at any time. Any Account found to belong to a person under 21 will be immediately suspended and all funds forfeited in accordance with applicable regulations.
The Platform is designed primarily for players residing in Indonesia. By registering, you represent and warrant that your use of the Platform does not violate any law, regulation, or ordinance applicable in your jurisdiction of residence.
You must have full legal capacity to enter into this Agreement. The Platform is not available to persons who are bankrupt, subject to a court order restricting financial dealings, or who have been self-excluded from gambling services.
Each player is permitted to hold exactly one (1) Account. The creation of multiple Accounts by a single individual — whether using the same or different personal details — is strictly prohibited and may result in permanent suspension and forfeiture of all balances.
Age Verification: galaqq operates a strict 21+ policy. In accordance with our KYC procedures, we verify the age of all players prior to the processing of their first withdrawal. Providing false date-of-birth information during registration constitutes fraud and will result in immediate Account termination.
To open an Account, you must complete the registration form accurately and in full. You are required to provide, at minimum: a valid full name, date of birth, Indonesian mobile number, and a valid email address. You must also select a username and a secure password.
All information provided during registration must be truthful, accurate, and current. You are responsible for updating your Account details promptly if any information changes. galaqq accepts no liability for losses arising from failure to maintain accurate Account information.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party, and you must notify galaqq immediately at [email protected] if you suspect unauthorized access to your Account. galaqq will not be liable for losses resulting from unauthorized access caused by your failure to maintain credential security.
galaqq reserves the right to request identity verification documents at any stage, including but not limited to: a government-issued photo ID (KTP, SIM, or passport), proof of address (utility bill or bank statement dated within 90 days), and proof of payment method ownership. Failure to provide satisfactory documentation within the prescribed timeframe may result in Account suspension.
galaqq supports deposits and withdrawals via the following channels, all processed in Indonesian Rupiah (IDR):
galaqq reserves the right to add or remove payment methods at any time without prior notice.
The minimum single deposit via bank transfer is Rp 50.000. The minimum deposit via supported e-wallets is Rp 25.000. Maximum single-transaction limits vary by payment method and are displayed at the point of deposit. galaqq reserves the right to impose additional transaction limits at its sole discretion.
Deposits via BCA, BRI, BNI, and Mandiri are typically credited to your Account within minutes during standard banking hours (09:00–16:00 WIB, Monday to Friday, excluding public holidays). Deposits submitted outside these hours may experience delays of up to 24 hours. E-wallet deposits are generally processed instantly. galaqq is not responsible for delays attributable to the processing bank or payment provider.
Withdrawal requests are processed within 1–6 hours under normal operating conditions, subject to completion of KYC verification. The minimum withdrawal amount is Rp 100.000. Withdrawals will only be processed to a payment method registered in the same name as the Account holder. Third-party withdrawals are strictly prohibited.
Prior to processing any withdrawal, the following conditions must be met:
All Account balances, transactions, bonuses, and payouts are denominated exclusively in Indonesian Rupiah (IDR / Rp). galaqq does not accept deposits in foreign currencies and does not perform currency conversion.
All bonuses and promotional offers are subject to the specific terms attached to each promotion in addition to these General Terms. In the event of any conflict, the promotion-specific terms shall prevail.
New players may be eligible for a welcome bonus on their first qualifying deposit, subject to availability. The standard welcome bonus is a 100% match of the qualifying deposit, up to a maximum of Rp 5.000.000, with a Wagering Requirement of 5x the bonus amount. The qualifying minimum deposit is Rp 50.000. The welcome bonus must be claimed within 30 days of Account registration and wagered within 30 days of the bonus being credited.
Unless stated otherwise, all bonus funds are subject to a Wagering Requirement before withdrawal is permitted. Wagering on certain game types may not contribute fully toward satisfying the Wagering Requirement. Contribution rates by game category are as follows:
galaqq maintains the right to void bonuses and cancel associated winnings in cases where the Company reasonably determines that a player has engaged in bonus abuse, arbitrage, or any strategy designed to circumvent the spirit of the promotion. Indicators of bonus abuse include, but are not limited to: placing opposing bets to lock in a guaranteed profit, using multiple Accounts to claim the same promotion, or depositing solely to claim a bonus with no genuine gaming intent.
galaqq periodically offers reload bonuses, cashback promotions, seasonal offers (including Idul Fitri, Ramadhan, and Indonesian Independence Day specials), and loyalty rewards. All such promotions are communicated via the Platform and are subject to these Terms together with any promotion-specific conditions. galaqq reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
All sports bets are accepted subject to the specific rules for each sport and market, as published on the Platform. galaqq offers markets on domestic Indonesian football (BRI Liga 1 and Piala AFF), international leagues (EPL, La Liga, Bundesliga, Serie A, UEFA Champions League), and international competitions featuring Timnas Indonesia. Mix parlay (multi-leg accumulator) and voor bola (Asian handicap) bets are available subject to the stated minimum odds per leg.
Live casino games are provided by licensed third-party studios including Evolution Gaming. Game outcomes are determined in real time by certified dealers. galaqq accepts no liability for game interruptions resulting from the provider's technical issues, and in the event of a disconnection mid-round, standard provider void-game rules apply.
Slot and RNG game outcomes are determined by certified Random Number Generator (RNG) software. All titles are sourced from audited providers including Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft, and Spribe. Published RTP (Return to Player) figures reflect long-term statistical averages and are not a guarantee of individual session outcomes.
Togel (Indonesia's traditional numbers lottery) draw results are sourced from officially designated reference pools. galaqq displays draw results as provided by the relevant draw authority. Any dispute regarding draw outcomes must be raised within 24 hours of the published result.
If a sporting event is abandoned, postponed beyond 48 hours, or a game outcome is otherwise rendered void under the applicable sport rules, all affected bets will be voided and the staked amount returned to the player's Real Money Balance.
The following actions are strictly prohibited and will result in immediate Account suspension, forfeiture of all balances, and may be referred to the relevant authorities:
All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the property of galaqq or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes. This licence does not permit you to: copy, reproduce, or republish any Platform content; reverse engineer any software component; or use any automated means to extract data from the Platform.
Your personal data is collected, stored, and processed in accordance with our Privacy Policy, which forms an integral part of this Agreement. By registering an Account, you consent to the processing of your personal data as described therein. galaqq implements 256-bit SSL encryption and industry-standard data security protocols to protect your information. We do not sell personal data to third parties. We may share data with licensed payment processors (including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay) to facilitate transactions, and with regulatory authorities where required by law.
galaqq is committed to promoting responsible gambling practices. We offer the following tools to all registered players, free of charge:
For full details, including guidance for players who feel gambling may be affecting their well-being, please visit our dedicated Responsible Gaming page. Players who feel they need immediate support may contact our team directly at [email protected].
The Platform is provided on an "as is" and "as available" basis. galaqq makes no warranty, express or implied, as to the uninterrupted, error-free, or virus-free availability of the Platform. Scheduled maintenance and unforeseeable downtime may occur.
To the maximum extent permitted by applicable law, galaqq's aggregate liability to you for any single claim or series of related claims shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
galaqq shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to: loss of profits, loss of opportunity, loss of data, or reputational harm, whether arising in contract, tort, or otherwise, even if advised of the possibility of such damages.
galaqq shall not be in breach of this Agreement or liable for any failure or delay in performance where such failure or delay results from events beyond our reasonable control, including acts of God, governmental action, natural disasters, network outages, or banking system failures.
You may close your Account at any time by contacting galaqq support at [email protected]. Upon closure, any Real Money Balance remaining in your Account will be processed for withdrawal to your registered payment method, subject to satisfactory KYC completion and the absence of any pending investigation. Bonus Balances are forfeited upon Account closure.
galaqq reserves the right to suspend or permanently close any Account, with or without prior notice, if:
Upon termination for cause, galaqq reserves the right to withhold any Balance pending the outcome of an investigation. Where fraud is confirmed, all balances may be forfeited and the matter referred to relevant authorities.
This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the jurisdiction in which galaqq is incorporated and licensed. Any disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction. Players located in Indonesia acknowledge that online gambling regulations in Indonesia are subject to change and agree to comply with any applicable local laws independently of this Agreement.
galaqq reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable advance notice via the email address registered to your Account or through an on-platform notification. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The date of the most recent revision is indicated at the top of this page.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team:
We aim to acknowledge all formal complaints within 24 hours and resolve them within 5 business days. Where a complaint cannot be resolved to your satisfaction internally, escalation procedures are available upon request.
Agreement Acknowledgement: By continuing to use the galaqq platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, including the Privacy Policy and Responsible Gaming guidelines incorporated by reference herein.
Our Terms & Conditions are built around six core commitments to every player on the platform.
Our eligibility rules are clear: 21+ age requirement, Indonesian residents, one Account per player. No hidden barriers, no ambiguous criteria.
Withdrawals processed within 1–6 hours. No hidden fees on standard bank transfers. IDR-native transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay.
All Wagering Requirements and bonus contribution rates are published clearly. We do not retroactively change bonus terms after they have been claimed.
256-bit SSL encryption protects all data in transit. Your personal and financial information is never sold to third parties, in accordance with our Privacy Policy.
Deposit limits, session timers, self-exclusion, and account cool-down features are available to every player at no cost, at any time.
Our Indonesian-speaking support team is available around the clock. All formal complaints are acknowledged within 24 hours and resolved within 5 business days.
Our FAQ covers the most common questions about accounts, payments, and bonuses. You can also review our Privacy Policy or visit our Responsible Gaming page for player protection details.