Responsible Gaming

Our Commitment to Player Protection

galaqq operates under a responsible-gaming framework built around three core principles: prevention, intervention, and support. We believe that the best approach to problem gambling is to prevent it from developing in the first place, but when issues do arise, we are equipped to intervene swiftly and connect players with the resources they need.

All players on the galaqq platform are subject to mandatory age verification. You must be at least 21 years of age to register an Account and participate in any gaming activity. This is a strict requirement under Indonesian gambling norms and galaqq's internal policies. We verify age through government-issued identification (KTP, SIM, or passport) during the Know Your Customer (KYC) process before processing any withdrawal. Accounts found to be held by individuals under 21 will be immediately suspended, all balances forfeited, and the matter reported to relevant authorities.

Transparency and Education

We provide clear, accessible information about odds, house edge, and Return to Player (RTP) percentages for all games on our platform. This transparency is designed to ensure that players understand the statistical reality of gaming: the house always has a mathematical advantage in the long run. Sports betting markets (including BRI Liga 1, EPL, Champions League, and international tournaments featuring Timnas Indonesia), live casino games (powered by Evolution Gaming), slots from Pragmatic Play, Microgaming, and NetEnt, and togel (Indonesia's traditional numbers lottery) all carry inherent risk. We encourage all players to treat gaming as a paid entertainment experience, not as a way to generate income or recover past losses.

Reality Checks and Session Reminders

When you are logged in to your Account, you can enable reality check notifications that will display a pop-up summarizing your session activity (time spent, amount wagered, net win/loss) at intervals of your choosing (15 minutes, 30 minutes, 60 minutes, or 2 hours). These reminders serve as a circuit-breaker, prompting you to pause and consciously decide whether to continue playing or log out. Reality checks are particularly effective at preventing "trance-like" states where players lose track of time and spending.

Do You Have a Gambling Problem? Self-Assessment

Recognizing the early signs of problem gambling is the first step toward regaining control. Answer the following questions honestly. If you answer "yes" to three or more, you may be developing a gambling problem and should consider activating self-exclusion or seeking professional support.

Protection of Minors

galaqq operates a strict 21+ age policy in line with Indonesian gambling norms and international best practices. Allowing minors to gamble is illegal, harmful, and contrary to our values. We have implemented multiple layers of age verification to prevent underage access:

• Registration Verification: All new players must provide their date of birth during Account registration. Accounts indicating an age below 21 are automatically rejected.
• KYC Document Check: Before processing any withdrawal, we require submission of a government-issued ID (KTP, SIM, or passport) that confirms the Account holder's identity and age. Documents are reviewed by trained verification staff and cross-checked against third-party databases.
• Random Audits: We conduct periodic random audits of existing Accounts to re-verify age and identity, particularly where gameplay patterns suggest unusual activity.
• IP and Device Analysis: While not foolproof, we monitor device and IP address data for patterns consistent with shared household use or attempts by minors to bypass age controls.

Advice for Parents and Guardians

If you are a parent or guardian in Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia, we encourage you to take proactive steps to prevent minors in your household from accessing online gambling sites:

• Use parental control software (such as Net Nanny, Qustodio, or Norton Family) to block gambling-related websites on devices used by children.
• Keep your own Account login credentials, payment details (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay account information), and email passwords secure and not accessible to minors.
• Monitor bank and e-wallet transaction histories for unusual activity.
• Have open, age-appropriate conversations with young people about the risks of gambling and the importance of waiting until legal adulthood (21+).

If you suspect that a minor has accessed galaqq or any other gambling platform, contact us immediately at [email protected] with the subject line "Underage Access Report". We will investigate and take appropriate action, including permanent Account closure and reporting to authorities where required by law.

External Support Organizations

galaqq is not a counseling or treatment provider. While we offer robust self-management tools and a supportive customer service team, players who are experiencing serious gambling-related harm should seek help from qualified professionals and specialized support organizations. Below are trusted resources that provide confidential, expert assistance:

Indonesia-Based Resources

• Gamblers Anonymous Indonesia: Peer-support meetings for individuals affected by problem gambling. Meetings are held in Jakarta, Surabaya, and other major cities. Contact via local community health centers or search online for meeting schedules.
• Mental Health Crisis Line (119 ext. 8): Indonesia's national mental health hotline provides immediate telephone support in Indonesian. Available 24/7 for crisis intervention, including gambling-related distress.
• Indonesia Psychiatric Association (PDSKJI): Network of licensed psychiatrists and psychologists across Indonesia who can provide individual counseling and treatment for gambling disorder. Clinic directories are available through local hospitals in Jakarta, Bandung, Surabaya, Medan, and Bali.

International Resources (English-Language Support)

• Gambling Therapy (www.gamblingtherapy.org): Free, multilingual online support including live chat, email counseling, and peer-support forums. Operated by GamCare, a UK-based charity with global reach.
• BeGambleAware (www.begambleaware.org): Comprehensive information, self-help tools, and treatment referral services. Includes a live chat helpline staffed by trained advisors.
• National Council on Problem Gambling (NCPG, www.ncpgambling.org): US-based organization offering 24/7 helpline (1-800-522-4700), live chat, and text support. English-language service with interpreter support available.

Please note: galaqq is not affiliated with any of these organizations. We provide these links as a public service and do not endorse or guarantee the services of any third-party provider. Always verify that you are contacting a legitimate, licensed organization before sharing personal information.